I have got this email for the purchase refund and the money that I wanted back is not back on my account

I have got this email for the purchase refund and the money that I wanted back is not back on my account and I have signed out and back in and it’s still not there. So please help me I really would like to have my money back. I never got these app. Thank you




[Re-Titled by Moderator]

iPhone 8 Plus, iOS 12

Posted on May 30, 2019 9:28 PM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2019 11:42 AM

Returns & Refunds - Apple Support


"If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account".





7 replies

Jun 1, 2019 1:14 AM in response to CountryGirl450

In the same article I provided the link to it states, "Products purchased from apple.com using an Apple Store Gift Card will be

refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you".


As there is no time frame mentioned, and as this was an in-house refund, the amount should have been credited back to the Gift Card you used immediately. That said, contact iTunes Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have got this email for the purchase refund and the money that I wanted back is not back on my account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.