You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Pro with Smart Keyboard Broken

Is anyone else having problems with the 2018 iPad pros staying in their keyboard case? Mine slips out with the lightest touch and now has a broken screen. Of course this is 6 months after purchase, do I have any chance of not paying hundreds and hundreds of dollars to fix the screen since it is bonded to the display and digitizer (which both work perfectly).

iPad Pro, iOS 12

Posted on May 31, 2019 7:23 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2019 7:30 AM

Accidental damage is not covered by Apple Warranty. If you purchased AppleCare+ when you purchased your iPad a replacement device would only cost $49. If you didn't, you'll have to invest in an Out of Warranty replacement at about 60% of the original purchase price of the iPad. Apple doesn't replace screens on iPads.

1 reply
Question marked as Top-ranking reply

May 31, 2019 7:30 AM in response to markyhemma

Accidental damage is not covered by Apple Warranty. If you purchased AppleCare+ when you purchased your iPad a replacement device would only cost $49. If you didn't, you'll have to invest in an Out of Warranty replacement at about 60% of the original purchase price of the iPad. Apple doesn't replace screens on iPads.

iPad Pro with Smart Keyboard Broken

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.