Why hasn’t my email updated since yesterday?

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Level 1

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Why hasn’t my email updated since yesterday?

My email stopped updating at 5 PM yesterday. Don’t know why am not getting any new email? Verizon is my network and my bills are all paid up – and also with my server. Any suggestions?

Posted on May 31, 2019 11:13 PM

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Answer 1

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SravanKrA

Level 10

435,016 points

May 31, 2019 11:22 PM in response to Nelson1011

There can be multiple reasons for email not getting updated

You are not connected to 4G / Wifi with internet access
The email server may be down
You may not have any email, check it on a web browser
Check you Spam / Junk Folder
Accidentally you may have disabled (Toggle slide switch) outlook email on iPhone
1. Settings > Password & Accounts > Outlook > Mail [Enable]
Check if you have set any rules that may be moving emails to different folders

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Answer 2

Nelson1011 Author

Level 1

8 points

Jun 1, 2019 12:12 AM in response to SravanKrA

Thanks for your answer – I checked all those things except for the last one. I went to settings, I clicked on passwords and accounts, but there is nothing there that talks about “Outlook” or in “enable mail”. . I have the iPhone 6S. I usually get 5 to 6 emails every hour or more. I’ve only gotten two emails since 5 PM yesterday. I Checked my network and server and all seems to be OK. So I don’t know what the issue is? It only shows my email accounts – at the bottom it says “fetch new Data” then “Push”. That’s about it??

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Why hasn’t my email updated since yesterday?

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