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Hi,
i bought iphone xs max two months ago and i’m facing a problem with overheating specially when i make a video calls, and most of time is warm when i use the phone normally, please i need some help to fix this issue.
iPhone XS Max, iOS 12
Additional to what Giulio says, it is normal for your phone to become warmer when it is working hard. A video call gives the processor a lot of work, the screen is always active, and then all the data has to be sent over the cellular radio. All these things use energy and generate heat which has to be dissipated through the phone’s body. Your hand is probably around the phone to limit heat transfer, and if you have a case on the phone it also reduces airflow over the phone which would carry the heat away. As a rough guide your phone can become warm, but it should not get to the point where it is uncomfortable to hold, and it should never become too hot to touch.
Additional to what Giulio says, it is normal for your phone to become warmer when it is working hard. A video call gives the processor a lot of work, the screen is always active, and then all the data has to be sent over the cellular radio. All these things use energy and generate heat which has to be dissipated through the phone’s body. Your hand is probably around the phone to limit heat transfer, and if you have a case on the phone it also reduces airflow over the phone which would carry the heat away. As a rough guide your phone can become warm, but it should not get to the point where it is uncomfortable to hold, and it should never become too hot to touch.
If you think it's hot (not warm), since your device is still covered by warranty, have it inspected at an Apple Store or Authorized service provider. They'll check it out, giving you all the available options: Apple – Location Selector
Regards
Giulio
Overheating my iphone
