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nøvd Author

Level 1

4 points

sudden vertical green lines on screen / phone died

Hello!

My iPhoneX displayed some vertical green lines on the screen and completely malfunctioned shortly after. I've read in other forums that this is a known problem with some iPhoneX and caused due to a hardware issue.

Any advice what to do next? Is Apple able to repair/replace the device?

What are my rights?

FYI, phone has never been dropped, damaged or touched by a drop of water/ liquid. Not even a scratch on the device. Also I had no previous issues with the phone until now.

For any help I am thankful.

Robert

iPhone X, iOS 12

Posted on Jun 3, 2019 1:15 PM

Top-ranking reply

Branta_uk

Level 7

32,666 points

Posted on Jun 3, 2019 1:57 PM

Contact Support (link) to get answers to all your questions and arrange repair.

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sudden vertical green lines on screen / phone died

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