Can't login

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Jay_256 Author

Level 1

9 points

Can't login

Hello I can't log into my apple music with my apple ID

Posted on Jun 4, 2019 5:57 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,597 points

Jun 4, 2019 12:00 PM in response to Jay_256

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

You might need to enable 2 Factor Authentication on your Apple ID and create an app specific password to use. If your account won’t allow 2 Factor Authentication, try 2 step verification.

Apple ID -Two-factor authentication

Two Factor Authentification availability

Apple ID - Using app-specific passwords

Apple ID - Two Step Verification App Specific Passwords

Apple ID - Two Step Verifications FAQ

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Answer 2

Jay_256 Author

Level 1

9 points

Jun 6, 2019 12:06 AM in response to Eric Root

Hey,

I managed to sort it out. I accessed the Apple Music app when I was on another WiFi network. I needed to review my credit card information and it seems my WiFi at home was blocking the action. So anyway I am all set up now. I have another phase of connecting it to my Sonos system. Hopefully it will work without irritating me. If it doesn't atleast I know where the problem could be and I will talk to the service provider.

Thanks Again.

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Answer 3

Eric Root

Level 10

684,597 points

Jun 4, 2019 6:35 AM in response to Jay_256

Device or computer? What happens when you try? Error message(s)?

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Answer 4

Jay_256 Author

Level 1

9 points

Jun 4, 2019 11:55 AM in response to Eric Root

I am using the apple Music app on an Android phone running Nougat OS. There is no error message it just keeps processing( the circle keeps spinning allow me to call it that)

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Answer 5

Eric Root

Level 10

684,597 points

Jun 6, 2019 5:56 AM in response to Jay_256

You are welcome.

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