Purchase could not be completed

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Level 1

15 points

Purchase could not be completed

I tried purchasing some things on text me and it kept telling purchase could not be completed contact iTunes support and I have more than enough as my balance

Posted on Jun 4, 2019 1:15 PM

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Answer 1

King_Penguin

Level 10

334,150 points

Jun 4, 2019 11:10 PM in response to chimaobi262

What did iTunes Support say when you contacted them ? If you haven't done as instructed and contacted them you should do so :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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Answer 2

chimaobi262 Author

Level 1

15 points

Jun 5, 2019 12:21 AM in response to King_Penguin

each time I click on the get support or help section it keeps telling “we’re sorry at this time can’t be reached try again later . And I’ll try hours later and still same thing for more than 24hours

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Answer 3

King_Penguin

Level 10

334,150 points

Jun 5, 2019 12:30 AM in response to chimaobi262

You've tried using a different browser / network / computer ? You could also try via this form : https://www.apple.com/emea/support/itunes/contact.html

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Purchase could not be completed

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