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i bought minecraft but the game only crashes and i requested a refund and now its says refunded but i dont have my money back on my account ...what should i do please help me:( you can see on the photos i dont have any money in my account and that if i want to download the game it wants me to pay
iPhone 6s, iOS 12
When did you get the email saying that iTunes Support would refund you, and how was the game bought (credit card or account's balance ; the refund will go back to the payment method used)? A refund to an account's balance can take a few days (and you might have to log out and back in for the balance to update), refund to a credit card can take seven to ten days or so.
When did you get the email saying that iTunes Support would refund you, and how was the game bought (credit card or account's balance ; the refund will go back to the payment method used)? A refund to an account's balance can take a few days (and you might have to log out and back in for the balance to update), refund to a credit card can take seven to ten days or so.
hi i havent got any email about the refund i just requested a refund because the game crashes and my display is broken and i cant play it i bought the game with my grandma credit card but i saw in another community that it will refund my money to my apple id please tell me what should i do or how i can contact apple or appstore aupport i dont know what to so
The card that was used for the purchase will be where the refund will go. She will only get a text if the card issuer sends texts when credits and/or debits are done, Apple/iTunes won't send one to her.
If she hasn't received the refund in two weeks : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
Have you not still got your emails about it ?
To contact Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
Hey mate i saw that i have got an email on 29 of may but my grandma still havent recivied an sma what should i do
The refund will go to what was used for the payment, what you read elsewhere was wrong. If you've only just requested the refund it should show on the credit card in seven to ten days or so.
but are you sure its mastercard and if it got refunded to the card will my grandma get a text in the phone
ok thank you if she doesnt recive the money in this 7 till 10 days what should i do
If she hasn't received it within 2 weeks (give it a bit more than 7 to 10) contact iTunes Support
how i can contact the itunes support
If the purchase was done on her credit card, and if it doesn't show on its statement, contact Support again, including your original case number
can u give me a link and tell me how to find my original case number
i bought minecraft but the game inly crashes and i requested a refund and now its says refunded but i dont have my money back on my account ...
