Billing problem

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Level 1

4 points

Billing problem

I have been billed by iTunes for a music purchase. I DO NOT use devices for music. I do not even have iTunes app on my phone. The only thing I pay Apple for is storage upgrade. When I try to find out what the purchase was, I am told to open the iTunes app. I do not have or want this app, but apparently Apple wants me to have it so they can share even more information about clients.

The amount is small, only $2.15, but the problem is big. I should not be forced to use apps that I do not want and I should not be charged for things that I know nothing about.

Tommy Beck

Posted on Jun 5, 2019 6:01 AM

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Answer 1

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King_Penguin

Level 10

334,324 points

Jun 5, 2019 6:06 AM in response to 306halo

You have, or had, a built-in iTunes Store app on the phone, and App Store and Settings (e.g. you can log into an account by tapping on it in Settings > iTunes & App Store and view its purchases). For a computer you don't have to download and install iTunes on it, you can view the last 90 purchases on an account via http://reportaproblem.apple.com

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Billing problem

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