Mac OSUpdate; Download keeps getting stuck

My internet connection is working fine, I am able to use internet on safari but downloading updates keeps getting interrupted it gets stuck, frozen??

MacBook Pro 13", macOS 10.14

Posted on Jun 5, 2019 7:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2019 11:24 AM

Hello iTatla1,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with updating the macOS software on your MacBook Pro. To help with this, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and try the update while in safe mode.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

1 reply
Question marked as Top-ranking reply

Jun 6, 2019 11:24 AM in response to iTatla1

Hello iTatla1,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with updating the macOS software on your MacBook Pro. To help with this, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and try the update while in safe mode.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac OSUpdate; Download keeps getting stuck

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.