payment information when trying to download a free app

Why did it all for a payment information when trying to download a free app?



​[Re-Titled by Moderator]

Posted on Jun 6, 2019 8:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2019 8:22 AM

Hello.

“Verification Required” message on iOS is a result of the payment method used on the Apple ID associated with your iPhone. You will see that Verification Required billing message if :

  • the payment method failed,
  • there’s an unpaid balance on the account,
  • the device has never purchased or downloaded anything or any free app before, or if the payment method has not been updated as needed.

To stop this message popping up, you will need to change the payment method, either to a valid payment method, or to ‘none’ which allows no payment details to be associated with an Apple ID and App Store

1 reply
Question marked as Top-ranking reply

Jun 6, 2019 8:22 AM in response to johntaya

Hello.

“Verification Required” message on iOS is a result of the payment method used on the Apple ID associated with your iPhone. You will see that Verification Required billing message if :

  • the payment method failed,
  • there’s an unpaid balance on the account,
  • the device has never purchased or downloaded anything or any free app before, or if the payment method has not been updated as needed.

To stop this message popping up, you will need to change the payment method, either to a valid payment method, or to ‘none’ which allows no payment details to be associated with an Apple ID and App Store

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

payment information when trying to download a free app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.