Late 2013 Model iMac (Mojave 10.14.5) Running Slow After Creating Second Profile

I recently started using my girlfriend's Late 2013 Model iMac for schoolwork, writing, etc. After creating a second profile so that I could avoid interfering with her settings and sync/back my work up to google drive, the iMac began running extremely slow about 70% of the time. The mac itself and nearly all the apps are slow to startup and the apps are often unresponsive. I am often running into "beachballing" issues as well.


I have checked the storage, which is only about a quarter of the 1TB full. I am not especially knowledgeable with items more technical than that. I understand that this is an older model, but it really did happen very suddenly and it does not seem to me that it is an issue of degrading hardware.


I ran an etrecheck and will post the report below. It states that the iMac's performance is "Good" and the only major issue is that I don't have a Time Machine backup. However, I am backed up to iCloud and Google Drive. It doesn't seem like the lack of a Time Machine backup would have any cause of the slow performance, but I guess I can't know that for sure with the relatively little understanding I have of these systems. Additionally, it states that I do not have Full Drive Access enabled, but I did enable it before running the check. I'm not sure why it is saying that it's disabled.


Any help resolving the issue is greatly appreciated!







iMac 21.5", macOS 10.14

Posted on Jun 6, 2019 1:05 PM

Reply

Similar questions

4 replies

Jun 6, 2019 1:06 PM in response to EH_Harthwin

EtreCheck

version: 5.2 (5029)


Report generated: 2019-06-06 13:32:57 Download EtreCheck from https://etrecheck.com Runtime: 4:35


Performance: Good


Sandbox: Enabled


Full drive access: Disabled

Problem:

Beachballing


Description:


After creating second user profile and installing google backup, iMac (Late

2013 Model running Mojave 10.14.5) is extremely slow most of the time, apps are

freezing, and startup is slower.

Major

Issues:


Anything

that appears on this list needs immediate attention.


No

Time Machine backup -

Time Machine backup not found. Minor Issues:


These

issues do not need immediate attention but they may indicate future problems or

opportunities for improvement.


Unsigned

files -

There are unsigned software files installed. They appear to be legitimate but

should be reviewed. 32-bit Apps - This machine has 32-bits apps will not

work after macOS 10.14 “Mojave”.


Limited drive access - More information may be available with Full Drive

Access.

Hardware

Information:


iMac

(21.5-inch, Late 2013)


iMac Model: iMac14,1


1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core 8 GB RAM - Upgradeable

BANK

0/DIMM0 - 4 GB DDR3 1600 ok BANK 1/DIMM0 - 4 GB DDR3 1600 ok


Video

Information:


Intel

Iris Pro - VRAM: 1536 MB iMac 1920 x 1080


Drives:


disk0

- APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3

Gigabit Serial ATA


disk0s1

- EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB


disk1

[APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD

(APFS) (Shared - 164.49 GB used) disk1s2 - Preboot (APFS) [APFS Preboot]

(Shared)


disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4

- VM (APFS) [APFS VM] (Shared - 4.29 GB used)


Mounted

Volumes:


disk1s1

- Macintosh HD 1000.00 GB (829.27 GB free) APFS


Mount

point: /


disk1s4

- VM [APFS VM] (Shared - 4.29 GB used) APFS


Mount

point: /private/var/vm


Network:


Interface

Bluetooth-Modem: Bluetooth DUN

Jun 6, 2019 1:07 PM in response to EH_Harthwin

Page 1


Allie’s iMac 2019-06-06


Interface

en0: Ethernet Interface en1: Wi-Fi


802.11

a/b/g/n/ac


Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge


System

Software:


macOS

Mojave 10.14.5 (18F132) Time since boot: Less than an hour


Notifications:


Notifications not available without Full Drive Access.


Security:


Gatekeeper:

Enabled


System Integrity Protection: Enabled


Unsigned

Files:


Launchd:

/Library/LaunchDaemons/com.adobe.fpsaud.plist


Executable: /Library/Application Support/Adobe/Flash Player Install

Manager/fpsaud Details: Exact match found in the whitelist - probably OK


Launchd:

/Library/LaunchDaemons/com.kodak.aio.kcpconnector.plist Executable:

/Library/Printers/Kodak/CloudPrinting/KCPConnector -d Details: Exact match

found in the whitelist - probably OK


Launchd:

/Library/LaunchDaemons/com.wacom.UpdateHelper.plist


Executable:

/Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wacom.UpdateHelpe


r


Details: Exact match found in the whitelist - probably OK


Launchd:

/Library/LaunchAgents/com.kodak.BonjourAgent.plist


Executable:

/Library/Printers/Kodak/AiO_Printers/KodakAiOBonjourAgent.app/Contents/MacOS/KodakAiOBonjourAgen


t


Details: Exact match found in the whitelist - probably OK


32-bit

Applications:


9

32-bit apps


Kernel

Extensions:


/Library/Extensions


FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.13)


ufsd_NTFS.kext (Paragon Software GmbH, 15.0.23 - SDK 10.10)


Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.32-4 - SDK 10.13)

System

Launch Agents:


[Not

Loaded] 16 Apple tasks [Loaded] 180 Apple tasks [Running] 105 Apple tasks


System

Launch Daemons:


[Not

Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 115 Apple tasks


Launch

Agents:


[Not

Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed

2019-02-28) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. -

installed 2019-05-27) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. -

installed 2019-05-25)


[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed

2019-05-25)

Jun 6, 2019 1:08 PM in response to EH_Harthwin

Allie’s iMac 2019-06-06


[Running]

com.kodak.BonjourAgent.plist (? 53346a69 - installed 2012-06-01)


[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed

2019-06-02)


[Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software

GmbH - installed 2017-09-15) [Running] com.wacom.DataStoreMgr.plist (Wacom

Technology Corp. - installed 2019-01-15)


[Running] com.wacom.DisplayMgr.plist (Wacom Technology Corp. - installed

2019-01-15)


[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed

2019-01-15)

Launch

Daemons:


[Loaded]

com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-05-27)


[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed

2019-05-25)


[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-04)


[Running] com.kodak.aio.kcpconnector.plist (? 795e0f0b - installed 2015-09-03)


[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation -

installed 2019-06-02) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft

Corporation - installed 2019-06-02)


[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation -

installed 2019-05-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist

(Microsoft Corporation - installed 2019-06-02) [Loaded]

com.paragon-software.installer.plist (Paragon Software GmbH - installed

2018-04-22)

[Loaded]

com.paragon-software.ntfs.loader.plist (Apple - installed 2019-05-04)


[Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed

2017-09-15) [Running] com.wacom.UpdateHelper.plist (? 247c9951 - installed

2019-01-15)


[Loaded] com.wacom.displayhelper.plist (Apple - installed 2019-05-04)

User

Launch Agents:


[Loaded]

com.google.keystone.agent.plist (Google, Inc. - installed 2019-06-02) [Loaded]

com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-06-02)


User

Login Items:


Backup

and Sync.app (Google, Inc. - installed 2019-04-11) (Application -

/Applications/Backup and Sync.app)


Internet

Plug-ins:


FlashPlayer-10.6:

21.0.0.213 (? - installed 2016-04-13) AdobeAAMDetect: 3.0.0.0 (Adobe Systems,

Inc. - installed 2019-05-27) Flash Player: 21.0.0.213 (? - installed

2016-04-13)


Audio

Plug-ins:


AppleTimeSyncAudioClock:

1.0 (Apple - installed 2019-05-26) BluetoothAudioPlugIn: 6.0.12 (Apple -

installed 2019-05-26) AirPlay: 2.0 (Apple - installed 2019-05-26)


AppleAVBAudio: 740.1 (Apple - installed 2019-05-26) BridgeAudioSP: 5.46 (Apple

- installed 2019-05-26) iSightAudio: 7.7.3 (Apple - installed 2019-05-26)

3rd

Party Preference Panes:


Flash

Player (installed 2016-04-04) NTFS (installed 2017-09-15) WacomTablet

(installed 2019-01-15)


Time

Machine:


Time Machine Not Configured!


Performance:


System

Load: 1.71 (1 min ago) 1.61 (5 min ago) 1.06 (15 min ago) Nominal I/O speed:

4.83 MB/s


File system: 31.69 seconds


Write speed: 87 MB/s

Read

speed: 75 MB/s


CPU

Usage Snapshot: Type Overall



Jun 6, 2019 1:12 PM in response to EH_Harthwin

Page 3


Allie’s iMac 2019-06-06


System

2 % User 2 % Idle 96 %


Top

Processes Snapshot by CPU:


Process (count) CPU (Source

- Location) Other processes 11.56 % (?)


EtreCheck 3.15 % (App Store)


Creative Cloud 0.31 % (Adobe Systems, Inc.) Backup and Sync 0.29 % (Google,

Inc.)


Adobe CEF Helper 0.26 % (Adobe Systems, Inc.)

Top

Processes Snapshot by Memory:


Process (count) RAM usage (Source - Location) EtreCheck 471 MB (App

Store)


Backup and Sync 296 MB (Google, Inc.)


Adobe Desktop Service 161 MB (Adobe Systems, Inc.) AppleSpell 82 MB (Apple)


Adobe CEF Helper 70 MB (Adobe Systems, Inc.)

Top

Processes Snapshot by Network Use: Process Input / Output (Source - Location)

mDNSResponder 158 KB / 25 KB (Apple) apsd 13 KB / 20 KB (Apple)


netbiosd

3 KB / 0 B (Apple) rapportd 1 KB / 750 B (Apple) SystemUIServer 0 B / 64 B

(Apple)


Virtual

Memory Information:


Physical

RAM: 8 GB


Free

RAM: 1.06 GB Used RAM: 3.49 GB Cached files: 3.45 GB


Available

RAM: 4.51 GB Swap Used: 0 B


Software

Installs (past 30 days):


Install Date Name (Version)


2019-05-25 MRTConfigData (1.41) 2019-05-25 XProtectPlistConfigData (2103)

2019-06-02 Microsoft Office

2019-06-05

Gatekeeper Configuration Data (167) 2019-06-06 EtreCheck (5.2)


Diagnostics

Information (past 7 days):


Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive

Access to see more information.


End

of report

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Late 2013 Model iMac (Mojave 10.14.5) Running Slow After Creating Second Profile

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.