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iTunes store

Cannot connect to iTunes store. Retry

How do I fix this?

iPhone 8 Plus, iOS 12

Posted on Jun 7, 2019 1:45 PM

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Question marked as Best reply

Posted on Jun 7, 2019 3:01 PM

Check your internet connection

  • If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the iTunes Store, App Store, and Apple Books: Go to Settings > Cellular, and turn on Cellular Data.
  • if on wifi reboot your router
  • Reset Network settings on your phone


  • Make sure that the date and time on your device are set correctly for your time zone.


  • Check System Status

Visit the Apple System Status page to see if there are interruptions in service in your country or region.-

  • For more tips read the article:

https://support.apple.com/en-ca/HT201400


1 reply
Question marked as Best reply

Jun 7, 2019 3:01 PM in response to nihad998

Check your internet connection

  • If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the iTunes Store, App Store, and Apple Books: Go to Settings > Cellular, and turn on Cellular Data.
  • if on wifi reboot your router
  • Reset Network settings on your phone


  • Make sure that the date and time on your device are set correctly for your time zone.


  • Check System Status

Visit the Apple System Status page to see if there are interruptions in service in your country or region.-

  • For more tips read the article:

https://support.apple.com/en-ca/HT201400


iTunes store

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