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Ipad activation lock

I inherited an ipad from my deceased mom and can't open activation lock.

iPad mini, iOS 9

Posted on Jun 9, 2019 8:47 PM

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Question marked as Top-ranking reply

Posted on Jun 9, 2019 11:08 PM

If you have proof that it's now yours (e.g. copy of the death certificate and will leaving it you, possibly also its original receipt) you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from her account


1 reply
Question marked as Top-ranking reply

Jun 9, 2019 11:08 PM in response to Jvmalfi

If you have proof that it's now yours (e.g. copy of the death certificate and will leaving it you, possibly also its original receipt) you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from her account


Ipad activation lock

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