Refund for packages not delivered. How do I refund
How do I send off for refund.
If you've contacted the developer of the app and they can't or won't help, contact iTunes Support : http://reportaproblem.apple.com
or : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)