Credit card stolen, can't add a new one

problem: my credit card was stolen so now i have a new one, but i cannot add this new payment method to my iphone device because it demands verification of the old one, and i don't remember the CVV of course. What can i do???

iPhone 7, iOS 12

Posted on Jun 10, 2019 10:30 PM

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Question marked as Top-ranking reply

Posted on Jun 10, 2019 10:40 PM

Try adding a new and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 10, 2019 10:40 PM in response to veronika39

Try adding a new and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Credit card stolen, can't add a new one

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