unable to update iPhone

Unable to update software on iPhone 5s and 7. Getting the same message " unable to check for update" on both. Good wifi and mobile signal. Please advise. Everything on both phones is slow and can't get any webpages to open - server stopped responding message appears. Yet I am on my Mac and internet connection is working fine. And I am getting text messages and calls on the phones.

iPhone 7, iOS 12

Posted on Jun 11, 2019 8:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2019 8:43 AM

Try updating using iTunes from your Mac instead of over the air.

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unable to update iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.