Cancel subscription to icloud
Can someone assist me with cancellation. I cannot cancel online or on my phone
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Why not?
Note that there is no online website to "downgrade" iCloud. You need to do so from an iOS device using the iCloud/Apple ID used to increase the storage, or iTunes on a computer. Mac or PC.
What happens when you try to cancel on your iPhone?
Are you following these steps: Downgrade your iCloud storage - Apple Support