Please help! Frozen white screen accidentally pressed command r no backup!

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Level 1

8 points

Please help! Frozen white screen accidentally pressed command r no backup!

Hello,

I am hoping someone can help me. My MacBook is old and I was getting the frozen white screen. So I researched how to fix it and I didn’t have it backed up and it appears that I reset it to factory settings. I was trying to be careful because I had not been successful at backing up my files due to it not allowing me to do a software update. Anyway, can anyone tell me if I can undo this? All I care about are the 7-8 years worth of photos and videos of my kids that are priceless. Thanks in advance 👏🏻

MacBook

Posted on Jun 11, 2019 1:30 PM

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Answer 1

Jun 11, 2019 2:34 PM in response to Travel4kk

Hi Travel4kk,

If I've read your question correctly, your Mac has been frozen and displayed a white screen. You think you've reset it to factory settings and need to recover your data.

Truly resetting your Mac requires you to erase your internal drive in Disk Utility and then reinstall macOS. If you didn't use Disk Utility or Terminal at all in Recovery Mode, your data should be safe, even if your Mac can't boot. Have you used either of these utilities when you tried to fix your Mac?

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Answer 2

TheLittles

Level 10

203,839 points

Jun 11, 2019 1:52 PM in response to Travel4kk

Log into iCloud,. and see if these photos are located in there.

Should this Mac have been synced with iCloud, they might be found in iCloud. That would be your easiest method to locate these.

So... Go To: iCloud.com > Log in using the correct credentials > click "Photos". Do you see them there?

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Answer 3

Travel4kk Author

Level 1

8 points

Jun 11, 2019 2:48 PM in response to Encryptor5000

Hi. No I just did it via the way I mentioned. I couldn’t even get into the system to look at options because it was frozen so I shut it down manually and then hit command r right after the chime. Now this is the screen showing in the picture. Do you know what I should do to get back? Thank you for your help, this is scary!

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Answer 4

Travel4kk Author

Level 1

8 points

Jun 11, 2019 2:23 PM in response to TheLittles

Thanks, no they aren’t on there. ☹️

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Please help! Frozen white screen accidentally pressed command r no backup!

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