Hi. I made a purchase of an iPhone 7 at the end of 2016 through the Apple website, and I lost the purchase receipt. How can I request a reprint?
I want to replace it due to a fault and I need the purchase receipt.
iPhone 7, iOS 12
If it is for the no service extended service program, you don’t need your receipt. They can check if it’s eligible for that program just by the serial number - iPhone 7 Repair Program for "No Service" Issues - Apple Support
Otherwise, as already mentioned you’re well out of warranty now, so Apple is not going to replace it now. If it is broken they may offer you an out of warranty replacement ($319 in the USA for an iPhone 7).
If it is for the no service extended service program, you don’t need your receipt. They can check if it’s eligible for that program just by the serial number - iPhone 7 Repair Program for "No Service" Issues - Apple Support
Otherwise, as already mentioned you’re well out of warranty now, so Apple is not going to replace it now. If it is broken they may offer you an out of warranty replacement ($319 in the USA for an iPhone 7).
I think Apple.com order history only keeps information for 18-months.
Have you tried to look in your email from the end of 2016?
Why do you need the receipt? It's no longer covered by the warranty and even if you purchased AppleCare, even that is expired by now.
Lost Receipt - iPhone 7
