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Apple ID resetting

Received an email my account is locked where as it isn’t , why I need to do so

iPhone 6s, iOS 12

Posted on Jun 12, 2019 8:31 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2019 8:44 AM

It's a phishing email, it wasn't from Apple. 


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

2 replies

Jun 12, 2019 9:37 AM in response to shamila176

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Apple ID resetting

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