Redeemed iTunes credit under wrong email address

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Level 1

4 points

Redeemed iTunes credit under wrong email address

Hi,

I emailed an iTunes gift card to myself but redeemed it under the wrong email address. There isn't an Apple ID tied to that email account, but I don't know how to see where my gift card funds are, or how to transfer them to my Apple ID account.

Anyone have a fix for my silly mistake?

Posted on Jun 12, 2019 11:06 AM

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Answer 1

Eric Root

Level 10

685,317 points

Jun 12, 2019 11:10 AM in response to toniariadne

Try contacting iTunes Support to see if they can move the credit to the correct location. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

iTunes Support

iTunes Support – world wide

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Redeemed iTunes credit under wrong email address

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