You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Move to ios not Working

Just bought a new Xs Max and I’m trying to move the content of my android phone and it says that it can get communication whit my iPhone. I already checked The wifi connection and even turned it to airplane mode and nothing

iPhone XS Max, iOS 12

Posted on Jun 12, 2019 8:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2019 8:31 PM

If you need help with the transfer

If you have issues moving your content, there are a couple of things that you can check:

  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.
  • On your Android device, turn off your cellular data connection. Then try the transfer again.



Move from Android to iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT201196

1 reply
Question marked as Top-ranking reply

Jun 12, 2019 8:31 PM in response to Silverreaper

If you need help with the transfer

If you have issues moving your content, there are a couple of things that you can check:

  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.
  • On your Android device, turn off your cellular data connection. Then try the transfer again.



Move from Android to iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT201196

Move to ios not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.