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ECG PROGRAM Mfor I-watch

I purchased an iwatch 4 because of the ECG program. When I try to use it the program says it is not available in my region (Philippines). What can I do so I can use the ECG program?


Apple Watch Series 4, watchOS 5

Posted on Jun 14, 2019 7:58 PM

Reply
4 replies

Jun 15, 2019 1:08 PM in response to KapRomell

As a former government official you will understand the importance of complying with the law. Apple has announced and released the ECG app for the countries where permission has been granted, watchOS - Feature Availability - Apple (updated when changes occur) so by simple logic the app is not approved and not available in countries NOT mentioned. Nobody has been misled by Apple in this respect.


If you don’t like Apple’s policy and the way they announce product availability, I have news for you... you need to be a shareholder or a judge in a US courtroom to have any influence on management decisions.


Oh, and as a point of accuracy - iWatch is an online movie streaming service. You have probably purchased an Apple Watch.

Jun 15, 2019 3:20 AM in response to deggie

It should have been indicated that this application - ECG IS NOT APPLICABLE TO MY COUNTRY (Philippines) because it had not been approved by the Government of this country so add NOT TO MISLEAD BUYERS. It is only this application that is the main reason why I purchased this iwatch series 4. Also, I am a former government official and I am not aware if Apple even applied for the use of this app nor was there any prohibition imposed by government against using it. Please clarify the matter or else indicate it clearly in the packaging so buyers, including myself will not be duped. It is the responsibility of Apple to clearly state this matter if indeed it is true and on what basis had it not been allowed or permitted for use here.


Thank you for your immediate response.

Jun 15, 2019 8:48 AM in response to KapRomell

Just to be very clear this is a user-to-user technical support site, I do not work for Apple. So what was your position in the medical authorities in the government? Are you saying your country has absolutely no regulations for drugs, medical services, medical devices, etc? According to my doctor, who is from the Philippines, there is such a regulatory agency.


Since any device that performs an ECG (even a single-pole one) is a medical device it has to be approved as such. Apple has been regularly adding more countries with upgrades. They made it very clear when they released it that it would be approved in the US first and then other countries. They are just now finishing approval with Canada.

ECG PROGRAM Mfor I-watch

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