How to restore and use found phone

Hello , 6 months ago I found an iPhone 7.I tried finding the owner,but to no avail.I took the phone to the police station,however no one came forward.I received a letter from the police saying to come and get the phone it was now mine because it was unclaimed.

I did a restore back to factory settings through iTunes,and then tried to set up the phone for our use ,but it still has previous owners ID and passcode on it.How do I bypass this to set up the phone for us.

Thanks

Wendy

iPhone 7

Posted on Jun 15, 2019 6:07 AM

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Posted on Jun 15, 2019 6:30 AM

I’m not sure if this “is” still possible but supposedly Apple can/could remove Activation lock if ownership was proved to their satisfaction.


https://www.imore.com/how-remove-activation-lock-iphone-or-ipad


This is the relevant section from the above link.



That proof may extend to some form of “official” correspondence, for example from the Police if it contains adequate information about the device.


Might be worth giving Apple Support a call and see what they say.

11 replies
Question marked as Top-ranking reply

Jun 15, 2019 6:30 AM in response to Amulet65

I’m not sure if this “is” still possible but supposedly Apple can/could remove Activation lock if ownership was proved to their satisfaction.


https://www.imore.com/how-remove-activation-lock-iphone-or-ipad


This is the relevant section from the above link.



That proof may extend to some form of “official” correspondence, for example from the Police if it contains adequate information about the device.


Might be worth giving Apple Support a call and see what they say.

Jun 15, 2019 7:04 AM in response to Amulet65

It's normal that found and unclaimed property is returned to the finder if nobody has come forward to claim it within the prescribed time period. However, Apple will still only remove activation lock if a copy of the original proof of purchase or invoice from an authorized retailer or reseller is provided.


Unfortunately, this iPhone 7 is only good for parts (like if the screen is still good) or to be recycled and the circumstances of it being reliquished by the police doesn't change that to alters Apple's policy on the matter I'm afraid to the best of my knowledge.

Jun 15, 2019 12:18 PM in response to Amulet65

All that letter means is that you would be reasonable to sell it off or keep it or do whatever you want with it without the police coming back later and coming after you for theft or selling stolen goods.


And the police's good faith opinion doesn't really come into play though as Activation Lock is governed by Apple's own privacy policies and such.


Think of it this way: if person A sells person B their iPhone and forgets to unlock it/disable Activation Lock. And person A included a signed and notarized Bill of Sale to person B. Person B tries to get that iPhone Activation Lock disabled, and Apple is still going to tell person B that only person A can do that; and that Apple won't do it unless Person B has a copy of the original retailer/authorized reseller receipt for the original retail sale.


Nothing that Person A can give (notarized bill of sale, etc.) short of a copy of the authorized retailer receipt is going to enable Apple to do anything per their own policies. Person A, in this case, is unknown and not available. Which means there's nothing you can do.


About the only exception that I know of is a death certificate and legal executor paperwork or a court order. The letter from the police releasing the found goods to their finder (you) after the statutory holding period in your area (sounds like 6 months, which is typical) doesn't change any of that.


It's a paperweight like the other fellow said, or a source for spare parts, and that's about it. You did the right thing by turning it in, but other than for spare parts it's not going to be of any other benefit to you now that you've gotten it back. Sorry my friend!

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How to restore and use found phone

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