Level 1

5 points

Face ID not working

My Face ID all of a sudden stopped working I have reset my phone and set it up from scratch and the Face ID set up never works it keep saying move phone lower then move higher until it eventually says Face ID is not working at this time please try again later.

iPhone X

Posted on Jun 15, 2019 9:56 AM

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3 replies

Jun 15, 2019 10:00 AM in response to Letty24

Try https://support.apple.com/en-us/HT208114

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Level 1

4 points

Jun 15, 2019 7:08 PM in response to Letty24

Same here. Reset my phone several times. No luck

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Jun 15, 2019 7:23 PM in response to airton24

Check out the solutions in the following article.

How to fix Apple iPhone X Face ID feature that is not working [Troubleshooting Guide]

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Face ID not working

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