Iphone
Cannot answer phone calls but touch screen works for all other activities
iPhone 6
Answer a call
Do one of the following:
- Tap Accept, or drag the slider (if iPhone is locked).
- On your EarPods, press the center button.
Tip: You can have iPhone announce all calls or just those you receive while you’re using headphones or using Bluetooth in your car. Go to Settings > Phone > Announce Calls.
Manage incoming calls on iPhone - Apple Support
https://support.apple.com/guide/iphone/manage-incoming-calls-iph3c9947bf/ios
If you can't make or receive calls on your iPhone
You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.
Find out what to do if you see "No service" or "Searching" in the status bar. If you can't make or receive calls on your iPhone, follow these steps, testing after each step:
If you can't make or receive calls on your iPhone - Apple Support
https://support.apple.com/en-us/HT204027
If Touch ID isn't working on your iPhone or iPad
If you can't unlock your iOS device using Touch ID, can't enroll a fingerprint, or you're asked to enter your passcode, learn what to do.
Follow these steps. Try using Touch ID after each step:
- Make sure that you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
Still not working?
If the previous steps didn't help, you see "Failed—unable to complete Touch ID setup", or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
- You can't turn on Touch ID
- Touch ID is dimmed or grayed out
If you need to enter your passcode
You might need to enter your passcode or Apple ID instead of using Touch ID in these situations:
- You just restarted your device
- Your fingerprint isn't recognized five times in a row
- You haven't unlocked your device in more than 48 hours
- You just enrolled or deleted fingerprints
- You're trying to open Touch ID & Passcode in the Settings menu
- You used Emergency SOS.
If Touch ID isn't working on your iPhone or iPad - Apple Support
