Problem with my Ipad, Apple Logo and Blank Screen

Always start un DFU mode, and when try to restore error 4013.

Previously I managed to start and I could take my photos and videos and make a backup on my windows 10 PC, then it restarted itself (the main error), and it has not started again just aplle logo and black screen, I managed to extract some record it while doing the backups, here the attachments.



iPad Pro, iOS 12

Posted on Jun 16, 2019 10:22 PM

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2 replies

Jun 16, 2019 10:35 PM in response to PauloMota

Try Some Troubleshooting?


  1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears. Also, see Restart your iPhone, iPad, or iPod touch - Apple Support.
  2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds). Also, see iPhone, iPad, iPod touch- Turning off and on (restarting) and resetting.
  3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. Also, see Restore your iPhone, iPad, or iPod to factory settings and If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


Jun 17, 2019 4:05 AM in response to Kappy

It was quite helpful, those steps I have done all and nothing, the strange thing is that before although with effort raised the ios, now after removing the data and make the backup does nothing.


and it is a pity I have been faithful to apple products for more than 5 years, but I changed my iphone 7 for an android (I will not brand to not offend), and the ipad your flagship now after updating to 12.x.1 (I do not remember) is useless.


I will take the equipment to the "Apple Genius Bar", and for videos and news that I have read, I would expect to buy a new iPad, since those only say that, or a reapracion that it is better to buy a new one, and with the exception that they never deliver the other.

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Problem with my Ipad, Apple Logo and Blank Screen

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