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made a subscription by mistake! I can not excuse

Good day. How to cancel the purchase in the store apple story? I can not reach the hot line. I have not paid, but the payment weighs !!! how to cancel it? a week trying to call but can`t !! How to solve this problem ? thank

Posted on Jun 18, 2019 12:21 AM

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Posted on Jun 18, 2019 12:24 AM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will cancel it as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Best reply

Jun 18, 2019 12:24 AM in response to Buleyko

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will cancel it as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

made a subscription by mistake! I can not excuse

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