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Why am I not allowed a refund for an App?

I recently installed Voice Synth Instrument from the app store on my iPhone, which comes with in-app purchases. It costs about 6 EUROS to unlock the features, which I paid, only to discover that the microphone didn't work. I then found out that you have to pay another 6 EUROS to unlock the microphone. Without the microphone access this app is pretty useless. Rather than pay again, I decided to just get a refund, but was denied this by Apple. Apparently this is not eligible. Why is this? I feel like I've been scammed out of 6 EUROS. Not much, but If I can't do anything about it, it will erode my trust with apple and the app store considerably.

iPhone 6 Plus, iOS 12

Posted on Jun 18, 2019 1:35 AM

Best reply

King_Penguin

Level 10

334,144 points

Posted on Jun 18, 2019 1:41 AM

You would have to ask iTunes Support, we are fellow users. Have you tried asking them : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’) ?

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Why am I not allowed a refund for an App?

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