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Migueldiazz Author

Level 1

4 points

disabled iPad

Good evening, currently my iPad is disabled and says to connect it to the iTunes Store, which I did and nothing happened. When I connected the device to the iTunes on my MacBook nothing popped up telling me that my iPad was connected. I even tried to reset it and that didn't work as well, just turned on and off. How can I disable it if it isn't connecting to iTunes and the resetting isn't working?

iPad, iOS 12

Posted on Jun 19, 2019 5:14 PM

Top-ranking reply

sberman

Level 10

267,213 points

Posted on Jun 19, 2019 5:39 PM

Be certain your iTunes version is current.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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