Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple id info

my sister forgot her apple id and password and I had to reset her phone as well bc she forgot her phone password to unlock it. I need to know how to fix the apple id and password


Posted on Jun 19, 2019 9:20 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2019 10:44 PM

Has she tried : If you forgot your Apple ID - Apple Support ?


Or, and if she was the original purchaser of the phone (i.e. it’s not second-hand), she could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

2 replies
Question marked as Top-ranking reply

Jun 19, 2019 10:44 PM in response to Goodhueee

Has she tried : If you forgot your Apple ID - Apple Support ?


Or, and if she was the original purchaser of the phone (i.e. it’s not second-hand), she could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

apple id info

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.