iphone xs max marked as lost or stolen, bought from eBay as brand new, unlocked and sealed.

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Level 1

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iphone xs max marked as lost or stolen, bought from eBay as brand new, unlocked and sealed.

I bought an Iphone Xs max recently on eBay and it came in brand new, unlocked and sealed. I activated the phone myself so I am sure that it was new. However, after three months the phone was not working anymore and it is marked as lost or stolen. I called my carrier and they said they have no idea who locked it, might be an outside source. I can't contact my seller and the customer services aren't helping. I can't do anything with my phone right now. Does anyone know what seems to be going on? How can I fix this problem?

iPhone XS Max

Posted on Jun 19, 2019 10:19 PM

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Answer 1

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KiltedTim

Level 10

225,834 points

Jun 20, 2019 9:24 AM in response to yousheng32

This is a common scam. Someone purchases a new phone, sells it, waits a while for the trail to grow cold, then reports it lost or stolen and collects from their insurance carrier for a replacement.

Start with ebay and file a claim under their buyer protection policy. If it's too late for that or they refuse the claim, get the police involved.

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