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Level 1

4 points

Purchasing

I’m trying to buy something an it keeps sending a message saying purchased fail visit www.apple.com/support/iTunes/ww/.

iPhone 8, iOS 12

Posted on Jun 20, 2019 12:31 AM

Top-ranking reply

Level 10

334,192 points

Posted on Jun 20, 2019 12:37 AM

Have you done as instructed and contacted iTunes Support via that link ? If not you should do so (these are user forums, not iTunes Support) :

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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