Activation lock

I received my moms old iPhone 6 Plus and she thought she reset it but realized that she didn’t do it right. She has a activation lock on it and she has forgotten her Information for it due to the fact she has upgraded n made a new id. (The phone is a couple years old and not used) I was wondering is there anyway I could get past this or do something to unlock it

Posted on Jun 20, 2019 7:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2019 7:38 PM

Tell her to use Apple's iForgot service or contact their Account Security team, or if she's the iPhone’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.


(172337)

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.