Purchase failure

Have you done as instructed and contacted iTunes Support ? If not you should do so (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

ares289:

“I don't know why my credit card is ok and I use it always.“

For credit card concerns, check with your financial institution, if an option.

Contacting Apple

Go Here: Contact Us > choose your location > proceed from there as prompted.