Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't remember any of my security info to sign in to my old phone iCloud

How to I sign out of my old iCloud account if I cannot access the email address or remember my security questions. The iCloud has also locked me so I can't reset the security questioms

iPhone 5

Posted on Jun 22, 2019 1:58 PM

Reply
Question marked as Best reply

Posted on Jun 22, 2019 2:02 PM

For Problems With Your Apple ID


  1. Forgot iCloud Password
  2. Forgot Apple ID
  3. iForgot Password - Apple ID
  4. Apple ID Password Change
  5. iForgot UserName - Apple ID
  6. Apple ID Name Change
  7. Apple ID - Apple Support
  8. Manage your Apple ID primary, rescue, alternate, and notification email addresses
  9. About your Apple ID email addresses
  10. Get help with Apple ID
  11. Contact Apple for help with Apple ID account security - Apple Support
  12. What to do after you change your Apple ID email address or password - Apple Support


Reset Security Questions


Contact Apple for help with Apple ID account security


You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.


Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click hereand pick a method; if you can't use any of the ones listed, fill out and submit this form.


1 reply
Question marked as Best reply

Jun 22, 2019 2:02 PM in response to iCloudissue

For Problems With Your Apple ID


  1. Forgot iCloud Password
  2. Forgot Apple ID
  3. iForgot Password - Apple ID
  4. Apple ID Password Change
  5. iForgot UserName - Apple ID
  6. Apple ID Name Change
  7. Apple ID - Apple Support
  8. Manage your Apple ID primary, rescue, alternate, and notification email addresses
  9. About your Apple ID email addresses
  10. Get help with Apple ID
  11. Contact Apple for help with Apple ID account security - Apple Support
  12. What to do after you change your Apple ID email address or password - Apple Support


Reset Security Questions


Contact Apple for help with Apple ID account security


You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.


Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click hereand pick a method; if you can't use any of the ones listed, fill out and submit this form.


I can't remember any of my security info to sign in to my old phone iCloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.