You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Music lost

Hi there,


I has my Apple Music app on my phone and suddenly it disappeared. I re-downloaded the app and it has started me from scratch. All my music I had in my library from before is deleted. Is there anyway to get my music back?? Wouldn’t it be saved under my Apple ID account?

Posted on Jun 24, 2019 1:31 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2019 1:47 PM

As long as your Apple Music Membership is still active, you can restore it by following these steps:


Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

    1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
    2. Close Settings.
    3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
    4. Turn on “Show Apple Music”


 If they still don’t load:

  1. in settings- iTunes App Store - your name - sign out- then sign back  in - you will need to turn iCloud music library back on again.



1 reply
Question marked as Top-ranking reply

Jun 24, 2019 1:47 PM in response to kendalynnc

As long as your Apple Music Membership is still active, you can restore it by following these steps:


Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

    1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
    2. Close Settings.
    3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
    4. Turn on “Show Apple Music”


 If they still don’t load:

  1. in settings- iTunes App Store - your name - sign out- then sign back  in - you will need to turn iCloud music library back on again.



Apple Music lost

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.