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i am unable to reset my phone

It is asking for the restriction passcode.

iPhone 5s, iOS 11

Posted on Jun 26, 2019 12:27 AM

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Question marked as Best reply

Posted on Jun 26, 2019 4:01 AM

If you forgot it, you have to put your iPhone in the recovery mode and erase it using iTunes.

Follow the instructions from this article:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

3 replies

i am unable to reset my phone

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