Get insights from experienced community members

Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products.

Check out this User Tip created by Dogcow-Moof: Use caution when purchasing USB-C cables or adapters: they are not all alike.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Pay doesn’t open

Hi all,


Since à few weeks, I can’t open Apple Pay with double tap on the side button, nothing shows up anymore. It’s was working like a charm before.

now I have to open wallet and choose a card but I experience big issue with wallet too, takes a very long time to open ( blank screen sometimes), settings of Apple Pay and even App Store take sometimes minutes to open !

in the end, I just can’t use Apple Pay anymore it’s very frustrating.


Anyone experiencing the same ?


bLd

iPhone XR, iOS 12

Posted on Jun 26, 2019 3:39 PM

Reply
Question marked as Apple recommended

Hello, did you try going into settings and checking to see if the double tap feature was turned on? Settings>wallet & Apple Pay>turn on Double-click side button. If it is on, turn it off and then turn it back on.

Posted on Jun 26, 2019 3:50 PM

1 reply

Apple Pay doesn’t open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.