I iMac crashed and I can't recover it?

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Level 1

30 points

I iMac crashed and I can't recover it?

Late 2012 recent mohave upgrade. Crashed so that it took up to 1 minute to respond to any click. Called Apple support spent an hour on the phone:

Safemode: won't happen, just shuts back off

Local recover boot: reinstall OS Doesn't work says "macOS could not be installed on your computer An error occurred while removing the previous system...try again"

Internet recovery boot: reinstall OS same as above.

I just want to clear and reinstall OS...I have my data backed up.

What should I do next?

Should I "delete" the HD from disk utility?

MacBook Pro 15", macOS 10.13

Posted on Jun 26, 2019 5:08 PM

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Answer 1

rkaufmann87

Level 10

148,452 points

Jun 27, 2019 6:00 AM in response to meegwell

Don't erase, take it to your local Apple Authorized Service Provider as advised.

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Answer 2

rkaufmann87

Level 10

148,452 points

Jun 26, 2019 9:21 PM in response to meegwell

Try restarting in the Recovery Partition (Command + R on startup) and open Disk Utility. Run First Aid 2-3 times, if errors appear your HD has crashed and must be replaced. If you cannot boot into the Recovery Partition then the HD crashed hard.

At any rate I suspect the HD has died and you have to take it to your local Apple Store or Apple Authorized Service Provider to be serviced.

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Answer 3

Jul 16, 2019 5:02 PM in response to meegwell

You want to establish what the fault is and whether it is something Apple should repair seeing it has failed before.

Is it an Apple Fusion hard drive because they are notorious for separating the SSD and HDD?

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Answer 4

meegwell Author

Level 1

30 points

Jun 27, 2019 2:31 AM in response to meegwell

I can and did do both boot local and online recovery as explained. No issues with first aid.

In disk utility i have have the option to erase the disk. Is this the next logical choice? Then try recovery reinstall?

I just want some reassurance before I erase.

btw this was a recall disc that was replaced by Apple a couple years ago.

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Answer 5

meegwell Author

Level 1

30 points

Jul 16, 2019 3:25 PM in response to rkaufmann87

Yes, I will be taking it in. But I would like to learn something here...what is the delete option for, and why would it be a bad option understanding that I have time machine backup?

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I iMac crashed and I can't recover it?

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