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My friend gave me her phone. When I tried setting it up her Apple ID was still connected and I don't have her information. How can I completely erase all the information?

iPhone XR

Posted on Jun 26, 2019 7:28 PM

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Answer 1

Top-ranking reply

Ferd II

Level 10

104,755 points

Jun 26, 2019 7:37 PM in response to Abigail_Sarah

Have your friend follow the steps listed in: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

ckuan

Level 10

120,764 points

Jun 26, 2019 7:38 PM in response to Abigail_Sarah

You cannot erase without her Apple ID & password.

Read below what she has to do before you can make it your own:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

TheLittles

Level 10

195,401 points

Jun 26, 2019 7:55 PM in response to Abigail_Sarah

Transfer Account Ownership at your Local Apple Store.

To do so, You and “Your Friend” would take it in for a Genius Bar Appointment. So, contact Apple about setting one up, if an option.

Contacting Apple:

Contact Us - Choose Locations

USA: 1(800)MY-APPLE

.

———

Prior to Taking it in Stop Attempting to Log In

At the Appointment, have “Your Friend” log out of it, and disassociate it from their account. You’ll get locked out if you unsuccessfully log in too many times. And you don’t want that.

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