Incoming calls now appearing as Unknown Caller or Wireless Caller

Why did my iPhone just start showing Wireless Caller instead of phone number? I haven’t done anything different that I am aware of. An older post said to go to Settings>Phone>Show Caller ID and click on box. I don’t have anything that says Show Caller ID with a box to click on. Can anyone help me to change this back to showing the phone number?

iPhone 7, iOS 12

Posted on Jun 27, 2019 10:00 AM

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1 reply

Jun 28, 2019 7:10 AM in response to YorkieRVer

Hello and welcome to Apple Support Communities, YorkieRVer.


If I understand your post correctly, you are no longer seeing the phone numbers of incoming callers. I’d like to help.


Caller ID is a carrier feature that is not available on all cellular plans. If this is occurring with all incoming calls you may need to check with your carrier to ensure that your plan is currently set up with Caller ID enabled.


For information on incoming calls check out this article:


Manage incoming calls on iPhone


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

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Incoming calls now appearing as Unknown Caller or Wireless Caller

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