Apple Shared Apple Configurator 2

Hello CristinaHermar,

Thank you for using Apple Support Communities! I understand that you are encountering an issue installing a configuration profile on your devices using Apple Configurator 2. Take a look at the following resources, which provides some steps to help ensure that you've properly prepared your iOS devices for enrollment:

• Intro to preparing devices in Apple Configurator on Mac - Apple Support
• Prepare an iOS device automatically in Apple Configurator on Mac - Apple Support

If you're still experiencing issues after trying those steps, I suggest reaching out to Apple Support using the link under the "Help me with Apple Configurator" section:

Apple Configurator - Official Apple Support

Take care.