I'm running 10.6.4. I am trying to add the Canon iR C4080 that is at my office so I can print to it from my MacBook Pro. I downloaded the latest driver from Canon's website and successfully installed it. I added the printer via System Preferences using LPD and the printer's IP address and selected the printer from the driver list. The printer utility says the printer is ready. Yet when I try to print to it, the document appears in the queue for a second or two, and then disappears. It does not print. What can I do to fix it? I have no trouble printing to the networked hp LaserJet 4000, but the iR is the only color printer in the office. Can anyone help me out?
Hello Peter. There are three possible causes I can think of that could stop the job from printing.
1. The iR C4080 only supports the UFR2 printer language and you are using the Postscript driver or PPD.
2. The iR C4080 does support Postscript but the device has Department ID management enabled.
3. The iR C4080 is using the optional imagePASS-H1 (Fiery) instead of the internal Canon printer board.
With regards to all three above the easiest way to check the configuration of the iR C4080 is to open your Internet browser and enter the IP address of the copier for the URL. This will connect to the internal web page of the iR C4080. If you see an imageRUNNER logo in the top left corner of the displayed page and a row of buttons underneath, such as Device Information, Mailbox and Additional Functions, then the machine is using the internal Canon board. If however you see an image of a small white box then your copier is using the imagePASS-H1. Now for this print controller you can usually download the Mac and Windows drivers from the device itself (you would see a Download tab if you have this controller fitted). However the Mac driver included with the device is not compatible with 10.6 so you will need to check the Canon web site again for an updated driver.
If the iR C4080 is using the internal Canon print controller then we need to check that it has Postscript (or alternatively you can download the UFR2 driver from the Canon web site). With the web page displayed you can click on Additional Functions and then Custom Settings (you may get prompted for a ID and password at this point). With the Custom Settings view displayed, on the right hand pane under the heading of Printer Settings will be the print options the device supports. If you see PS then this confirms you can use the Postscript driver. If you only see UFRII, and possibly PCL, then you cannot use the Postscript driver or Canon PPDs. So check the Canon web site again for the UFR2 v2.x driver for 10.6.
If the copier does have Postscript support but is using Dept ID management, then you can only use the Canon PS driver. The Canon PPDs don't support this facility. You can check via the internal web page if Dept ID is being used under the Custom Settings view. Another way to check is simply walk up to the copier. If you need to enter an ID and password to make a copy then it most likely has Dept ID enabled (or some other third party access control system). If it is Dept ID, then with the PS driver you need to select to print and change the menu in the Print dialog to Special Features. Here you will see an image of the copier. Press the Printer Info button under this image. This will make another window appear that will show if Job Accounting (aka Dept ID) is enabled. If it is enabled, then when you okay this window and the view returns to the Special Features tab you should see the Job Accounting checkbox and it will be enabled. Next to it will be the Settings button. Press this to open the section where you can enter the ID and password. You can also enable a setting that will make a confirmation window appear every time you print, in case there is different IDs you need to use.
Well I believe I have given you enough to get this working on your MBP. Please reply if you need more assistance.
Hello Peter. There are three possible causes I can think of that could stop the job from printing.
1. The iR C4080 only supports the UFR2 printer language and you are using the Postscript driver or PPD.
2. The iR C4080 does support Postscript but the device has Department ID management enabled.
3. The iR C4080 is using the optional imagePASS-H1 (Fiery) instead of the internal Canon printer board.
With regards to all three above the easiest way to check the configuration of the iR C4080 is to open your Internet browser and enter the IP address of the copier for the URL. This will connect to the internal web page of the iR C4080. If you see an imageRUNNER logo in the top left corner of the displayed page and a row of buttons underneath, such as Device Information, Mailbox and Additional Functions, then the machine is using the internal Canon board. If however you see an image of a small white box then your copier is using the imagePASS-H1. Now for this print controller you can usually download the Mac and Windows drivers from the device itself (you would see a Download tab if you have this controller fitted). However the Mac driver included with the device is not compatible with 10.6 so you will need to check the Canon web site again for an updated driver.
If the iR C4080 is using the internal Canon print controller then we need to check that it has Postscript (or alternatively you can download the UFR2 driver from the Canon web site). With the web page displayed you can click on Additional Functions and then Custom Settings (you may get prompted for a ID and password at this point). With the Custom Settings view displayed, on the right hand pane under the heading of Printer Settings will be the print options the device supports. If you see PS then this confirms you can use the Postscript driver. If you only see UFRII, and possibly PCL, then you cannot use the Postscript driver or Canon PPDs. So check the Canon web site again for the UFR2 v2.x driver for 10.6.
If the copier does have Postscript support but is using Dept ID management, then you can only use the Canon PS driver. The Canon PPDs don't support this facility. You can check via the internal web page if Dept ID is being used under the Custom Settings view. Another way to check is simply walk up to the copier. If you need to enter an ID and password to make a copy then it most likely has Dept ID enabled (or some other third party access control system). If it is Dept ID, then with the PS driver you need to select to print and change the menu in the Print dialog to Special Features. Here you will see an image of the copier. Press the Printer Info button under this image. This will make another window appear that will show if Job Accounting (aka Dept ID) is enabled. If it is enabled, then when you okay this window and the view returns to the Special Features tab you should see the Job Accounting checkbox and it will be enabled. Next to it will be the Settings button. Press this to open the section where you can enter the ID and password. You can also enable a setting that will make a confirmation window appear every time you print, in case there is different IDs you need to use.
Well I believe I have given you enough to get this working on your MBP. Please reply if you need more assistance.
Great to read that you got it working. What you did is sometimes required. I am just a bit annoyed at Canon that they removed the Uninstall function with the new drivers and that you now have to manually remove the files...
Pahu,
You helped me a couple years ago, hopefully again!
*Same situation at a client's. INtel Mac pro/ CS5/ 10.6.4.
ALL other Macs can print to the C4080 iR, the boss cannot. IP config page has FIERY logo in right corner. Everyone else can use the latest 10.6 Snow Leopard driver, but his fails to print and gets stuck spooling @ 37%.
*after trying everything, including resetting the printer system, The only solution to make it work was to use the Generic PS driver... going back in Monday, any tips appreciated!
Chotty.
If this iR C4080 is using an imagePASS (Fiery) print controller then the queue name is likely the cause of the spooling issue. For an imagePASS print controller, when using LPD for the protocol, it is important to enter a queue name of print and it must be entered in lower case.
Note that it is also possible to use the HP Jetdirect-Socket protocol on the Mac instead of LPD. This avoids having to enter a specific queue name and in many cases works better than the LPD protocol.
One last thing to note. For a Mac running 10.6.x you cannot use the printer driver that can be downloaded from the Fiery controller. This driver works fine on Leopard but does not work correctly on Snow Leopard. For 10.6.x you will have to download the SL driver from the Canon web site. And this driver requires Rosetta to complete the installation of the driver. So for the installation of the driver, this particular Mac will either need an Internet connection - so that the necessary files can be downloaded from Apple - or you will need the SL original disc so that the Optional Installs package can be run.
Thanks for replying. Yes, it is a Fiery controller, as far as I know.
The odd thing is all the other Macs are same OS (10.6.4), CS5 and all can print with the driver...
I will try LPD and queue name. What does the queue name have to be?
Lastly, I'll try the HP method as well.
I've already tried the latest 10.6 driver from Canon website.
Are you suggesting I download the Canon Snow Leopard drivers from Apple instead?
One other oddity: I've noticed that although the C4080 iR has Bonjour and "broadcasts" itself in the "Default" printers page, it won't automatically choose it's correct driver, like other Bonjour printers do.
chotty1 wrote:
I will try LPD and queue name. What does the queue name have to be?
"print" - without the quotation marks
Lastly, I'll try the HP method as well.
Worth trying, even if just from a problem solving process.
I've already tried the latest 10.6 driver from Canon website.
Are you suggesting I download the Canon Snow Leopard drivers from Apple instead?
No. The Canon driver package from Apple is only for the consumer model inkjets. It does not have drivers for the bigger office copiers and it definitely does not have the Fiery drivers. For these 10.6 SL drivers you will have to obtain them from the Canon web site. If you cannot locate them here is a link from the Canon Australia web site
Note this driver is defaulted for Metric paper sizes. It will support US sizes but has to be changed in the Page Setup to do so. So ideally you should locate the US version from the Canon USA web site.
chotty1 wrote:
One other oddity: I've noticed that although the C4080 iR has Bonjour and "broadcasts" itself in the "Default" printers page, it won't automatically choose it's correct driver, like other Bonjour printers do.
This would suggest that the H1 driver has not been installed on this Mac. For the H1's on our network when you select the printer in the Default view the Print Using menu does select the models linked to the H1 RIP. The only thing you have to do sometimes is select the correct model, as there is about six models linked to the H1. (Could be less with the US driver compared to the UK driver as Europe calls their Fiery connected iR's CLC).
Your link is for the drivers for the internal Canon print controller. So with these drivers installed it makes sense that the driver was not found when the Bonjour queue was selected and that if the iR C4080 PPD was selected, then you would get errors when printing.
And you will see the second file in the list is the 10.6 driver; named "imagePASS H1 v2.0 PostScript Printer Driver for MAC OSX v10.6.x Snow Leopard". Install this driver and things should work better for this Mac.
One last note. This driver requires the firmware on the H1 to be v2.0. If it is an earlier version it can have problems with this v2.0 driver. If other 10.6 Mac's are printing fine to the iRC4080 then I would assume that the H1 firmware has already been upgraded to 2.0. But you may need to confirm this. The web page and configuration page will confirm what version is installed currently.
