xfinity mobile apple watch support

SO THE ANSWER: I successfully put iOS 12 back on my device (twice), but my watch was unrecognizable from my phone and when I tried to connect my watch it said my phone had to be updated. There is no way to go back in software on Apple Watch that I know of. If you are still on watch OS5 you can put your phone back on iOS 12 and then setup cellular with no issue, however if you are like me and on iOS 13 and watch os 6 you will not be able to setup cellular until there is either a carrier or software update or both.

Updates are not available, I actually contacted 2 Apple support people, and then a Apple leader who said “I’m sure that once Apple has verified xfinity mobile as a carrier then they will add them to their supported carrier list”. Basically I’m not and cannot help you. The other Apple support employee was completely useless and tried to explain to me that the watch has to connect to the iPhone for service. Then I contacted xfinity support and the guy literary said I would need to go into a store to get a “veeeery small SIM card” for the watch, then I told him “esim is not a physical card and the activation process is done through the watch app.” He responded with, “yes that’s how small it is”. 🤣

customer support service people are utterly useless, and are untrained except for the boxed little responses they read to you.

will just wait it out until someone smart can figure it out or an upper level executive is made aware of it!

here is the image of the out of date notification. I tried again today and you cannot setup xfinity cellular if you have watch OS6

I am on iOS 13 and watch OS6. Did you go back to 12 to get it to work? Thanks in advance

I am installing iOS 12 on my Xr, I will still have watch OS6 installed, hopefully I can activate service with iOS 12 then go back to ios13. will let you know what happens