screen frozen

my iPhone says accessory not supported and that happens often because my charger is broken but this time I can not get the alert off of my screen I tried to shut it down but I cant use the screen iut is totally frozen I even tried to reset It with the home button and power off button but all that does is talke a screenshot does anyone know hw to fix this?

iPhone 7 Plus, iOS 12

Posted on Jun 29, 2019 8:41 AM

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1 reply

ProustGiulio

Level 10

209,838 points

Jun 29, 2019 9:00 AM in response to riannon192

You need to perform a forced restart. On your iphone model:

Press and hold both the Side (power) button and the Volume Down button for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your iPhone to restart, then test it.

Regards

Giulio

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screen frozen

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