Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airplay 2 Bugged?!

Airplay 2 on my Samsung Tv works just fine with my IPhone 6S+ but doesn’t for my girlfriend’s iPhone XR. Someone help.

Posted on Jun 29, 2019 4:09 PM

Reply
Question marked as Best reply

Posted on Jun 29, 2019 9:48 PM

If you can't use AirPlay or mirror your device's screen

If you can't stream content with AirPlay, mirror the screen on your iOS device or Mac to your Apple TV, or have another issue using AirPlay, learn what to do.


Make sure that your devices are on and nearby


Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake your Apple TV with the remote.

Make sure that your AirPlay-compatible device is near the device that you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.

To stream audio to multiple speakers with AirPlay 2, make sure that your speakers are compatible with AirPlay 2.

Check for updates


Make sure that all of your devices are compatible with AirPlay and updated to the latest software version. Learn how to check for updates on:

Connect your devices to the same Wi-Fi network

 

  • iPhone, iPad, or iPod touch: Go to Settings > Wi-Fi. Also, make sure that Bluetooth is turned on.
  • Apple TV: Go to Settings > Network. If your Apple TV uses Ethernet, check that the cable is plugged into the router that you use for Wi-Fi.
  • Mac: Click  in the menu bar.
  • HomePod:* HomePod uses the same Wi-Fi network as the iOS device it was set up with. If your iOS device is in range of HomePod and connected to a different Wi-Fi network, HomePod will show an alert in the Home app that says "Wi-Fi Network.” To connect HomePod to the same Wi-Fi network as your iOS device, open the Home app, press and hold HomePod, tap Settings, then tap "Move HomePod to [Wi-Fi network]" at the top of the screen.
  • Third-party AirPlay-compatible speakers: Go to the manufacturer’s website to learn how to connect them to your Wi-Fi network.

Check your AirPlay settings


If you can’t AirPlay to an Apple TV or HomePod,* check the AirPlay settings for that device.

If you're using a Mac or PC, you can't AirPlay to HomePod* if you select Only People Sharing This Home.


Still need help?

If you have another issue using AirPlay, learn what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app might be using your HomePod,* Apple TV, or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task might cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to manually stream music instead.

   


2 replies
Question marked as Best reply

Jun 29, 2019 9:48 PM in response to tristin48

If you can't use AirPlay or mirror your device's screen

If you can't stream content with AirPlay, mirror the screen on your iOS device or Mac to your Apple TV, or have another issue using AirPlay, learn what to do.


Make sure that your devices are on and nearby


Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake your Apple TV with the remote.

Make sure that your AirPlay-compatible device is near the device that you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.

To stream audio to multiple speakers with AirPlay 2, make sure that your speakers are compatible with AirPlay 2.

Check for updates


Make sure that all of your devices are compatible with AirPlay and updated to the latest software version. Learn how to check for updates on:

Connect your devices to the same Wi-Fi network

 

  • iPhone, iPad, or iPod touch: Go to Settings > Wi-Fi. Also, make sure that Bluetooth is turned on.
  • Apple TV: Go to Settings > Network. If your Apple TV uses Ethernet, check that the cable is plugged into the router that you use for Wi-Fi.
  • Mac: Click  in the menu bar.
  • HomePod:* HomePod uses the same Wi-Fi network as the iOS device it was set up with. If your iOS device is in range of HomePod and connected to a different Wi-Fi network, HomePod will show an alert in the Home app that says "Wi-Fi Network.” To connect HomePod to the same Wi-Fi network as your iOS device, open the Home app, press and hold HomePod, tap Settings, then tap "Move HomePod to [Wi-Fi network]" at the top of the screen.
  • Third-party AirPlay-compatible speakers: Go to the manufacturer’s website to learn how to connect them to your Wi-Fi network.

Check your AirPlay settings


If you can’t AirPlay to an Apple TV or HomePod,* check the AirPlay settings for that device.

If you're using a Mac or PC, you can't AirPlay to HomePod* if you select Only People Sharing This Home.


Still need help?

If you have another issue using AirPlay, learn what to do.

If your music unexpectedly stops

If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app might be using your HomePod,* Apple TV, or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task might cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to manually stream music instead.

   


Jun 29, 2019 9:46 PM in response to tristin48

AirPlay 2 system requirements

The following devices support streaming audio with AirPlay 2. If your device meets the requirements below, but you can't use AirPlay, learn what to do.

Devices you can AirPlay 2 audio from

Devices you can AirPlay 2 video from

Devices you can stream to


AirPlay system requirements - Apple Support

https://support.apple.com/en-us/HT208728

Airplay 2 Bugged?!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.