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Cannot restore my iphone using itunes. It always go beyond the 15 minute cutoff time. I need to restore the phone because i forgot its passcode. I am using itunes with my macbook air. Please assist.

iPhone XR, iOS 12

Posted on Jun 30, 2019 4:56 PM

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Answer 1

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askbarnabas

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Jun 30, 2019 5:00 PM in response to wolv@ceb

Are you putting it in recovery mode? If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

There is no time limit unless it is giving you a warning. Is your iTunes up to date?

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Answer 2

wolv@ceb Author

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Jun 30, 2019 5:10 PM in response to askbarnabas

Yes. I am putting it in recovery mode. It is stated in the procedure that the restore iphone step will stopped at 15 mins. That's my problem. I have done it 6x already, and it still requires more than 15 minutes to complete.

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Answer 3

askbarnabas

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Jun 30, 2019 5:13 PM in response to wolv@ceb

If you are using a wireless router, restart it.

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