You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I don't have the Activation Lock info

I bought a phone from someone and am trying to erase it but don't have the Activation Lock info. How can I erase the phone without logging into their Apple ID?

Posted on Jun 30, 2019 4:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2019 4:43 PM

You can't. Only the owner of the account used to lock it can remove the activation lock.

1 reply

I don't have the Activation Lock info

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.